How to cancel order on Swiggy (2024)

The occasional need to cancel an order is inevitable. Whether you’ve made an error in ordering or faced an unforeseen circumstance, Swiggy, a leading platform for culinary delights, provides options for order cancellation within a specific timeframe. Here’s a detailed guide on how to cancel order on Swiggy and navigate their policies for a seamless experience.

Steps on how to cancel order on Swiggy in 2024 – Understanding Swiggy’s Cancellation Policy

Step 1: Familiarize Yourself with the Cancellation Policy

Before finalizing your order on Swiggy, take a moment to review their cancellation policy. This information is available on the checkout page, outlining the cancellation window and any associated conditions.

Step 2: Swift Action is Key

Once you’ve placed your order, the clock starts ticking. Swiggy allows a limited window, typically within 60 seconds, for order cancellation, especially for Cash on Delivery (COD) orders. Quick decisions are crucial in this phase.

Step 3: Accessing the Cancellation Interface

1. Monitoring the Order Status-After order placement, navigate to the order status window on your home screen. Look for the three vertical dots and select “Help” from the options.
2. Initiating Cancellation Upon selecting “Help,” you’ll be directed to the Help & Support window. Here, opt for “I want to Cancel my order” and engage with the Swiggy bot to state your reason for cancellation.

Swiggy’s Terms and Conditions for Order Cancellation

• Once confirmed, Swiggy generally does not permit cancellations. Cancelling after confirmation might result in a cancellation fee.
• If an ordered item is unavailable, Swiggy notifies customers and follows its return policy for refunds.

Situations Where Swiggy Might Reject Your Order

• Inability to reach you via provided contact information at the time of order confirmation.
• Non-availability of ordered items.
• Orders placed beyond Swiggy’s delivery perimeter.

Securing Refunds on Swiggy

Process for Refunds

1. Eligibility Criteria Refunds are applicable under specific circumstances like damaged deliveries or unreachable destinations.
2. Refund Processing Time Swiggy typically credits refunds within 3–4 business days to the payment source used during order placement.
3. Payment at Delivery Certain situations exempt customers from payment at delivery, such as tampered deliveries or missing items.

FAQs

Q1. Can you Cancel your Swiggy Order? Yes, you can cancel within a specific timeframe. Late cancellations may not be eligible for refunds.

Q2. How to minimize food prices on your Swiggy Order? Utilize Swiggy food coupons, discounts, and promo codes to reduce your order value.

Q3. How to get a Free Swiggy Delivery? In cases of damaged or incorrect orders, customers can request refunds.

Canceling a Swiggy order demands prompt action and adherence to their guidelines. By understanding the nuances of their cancellation policy, users can navigate the platform seamlessly, ensuring a delightful culinary experience.

Read how to cancel order on Zomato